Hygiene plan
Pure white and clean.
Always.
Health is our greatest asset. Therefore, your well-being and your safety have always been our top priority. Absolute cleanliness in the entire house is and will remain our maxim. You can trust us. It is a task of the heart to us.
All employees receive regular personal training from Mrs Ziegelbauer, who is responsible for hygiene.
Hotel rooms
- Our employees work with a mask and gloves. They keep a minimum distance of 1.5 metres from guests.
- Every room is disinfected after being cleaned and the door handles are also disinfected again from both sides when the room is vacated.
- In each departure room we leave the ozone ventilation unit running for 4-5 hours and open the windows in order to ensure that all bacteria, viruses and mites in the room are eliminated (including in the mattresses/chairs/curtains).
- A vacuum steam cleaner is used for carpet cleaning – so that every fitted carpet is disinfected with 100% hot steam.
Service
Spa
- The spa area can be booked by the hour, thus ensuring that only a couple or individual person are ever present.
- Disinfection cloths are provided in the spa area.
- The spa area is disinfected daily after cleaning by our cleaning staff.
- The area is always disinfected after each beauty and massage treatment.
- Our therapists also always wear masks during treatments.
- A vacuum steam cleaner is used to clean the floors – so every floor is disinfected with 100% hot steam.
Service
- Our service employees keep a minimum distance of 1.5 metres from guests.Masks are worn when serving.
- Cotton gloves are used when serving.
- All door handles to the restaurant areas are disinfected several times per day.
- Our buffet breakfast is available for our guests to choose from.
- Our service team serve guests what they would like for breakfast.
Reception
- Our reception staff keep a minimum distance of 1.5 metres from guests.
- Guests and staff are separated by a glass screen at reception.
- We disinfect key fobs before handing them over.
- Every guest is given a spray bottle of disinfectant and a mask when they check in.
General areas
- In the foyer there is a touch-free disinfectant dispenser located centrally to all accessible public spaces.
