Naturdoppelzimmer Bett Weisse Magnolien Relais Chalet Wilhelmy
Hygiene plan
Pure white and clean.

Health is our greatest asset. Therefore, your well-being and your safety have always been our top priority. Absolute cleanliness in the entire house is and will remain our maxim. You can trust us. It is a task of the heart to us.

All employees receive regular personal training from Mrs Ziegelbauer, who is responsible for hygiene.


Naturdoppelzimmer Pfau Relais Chalet Wilhelmy
Hotel rooms
  • Our employees work with a mask and gloves. They keep a minimum distance of 1.5 metres from guests.
  • Every room is disinfected after being cleaned and the door handles are also disinfected again from both sides when the room is vacated.
  • In each departure room we leave the ozone ventilation unit running for 4-5 hours and open the windows in order to ensure that all bacteria, viruses and mites in the room are eliminated (including in the mattresses/chairs/curtains).
  • A vacuum steam cleaner is used for carpet cleaning – so that every fitted carpet is disinfected with 100% hot steam.
Rückenmassage im Relais Chalet Wilhelmy
  • The spa area can be booked by the hour, thus ensuring that only a couple or individual person are ever present.
  • Disinfection cloths are provided in the spa area.
  • The spa area is disinfected daily after cleaning by our cleaning staff.
  • The area is always disinfected after each beauty and massage treatment.
  • Our therapists also always wear masks during treatments.
  • A vacuum steam cleaner is used to clean the floors – so every floor is disinfected with 100% hot steam.
Sonnenterrasse mit gedeckten tischen Relais Chalet Wilhelmy
  • Our service employees keep a minimum distance of 1.5 metres from guests.Masks are worn when serving.
  • Cotton gloves are used when serving.
  • All door handles to the restaurant areas are disinfected several times per day.
  • Our buffet breakfast is available for our guests to choose from.
  • Our service team serve guests what they would like for breakfast.
Gartenbrunnen mit Wasser Relais Chalet Wilhelmy
  • Our reception staff keep a minimum distance of 1.5 metres from guests.
  • Guests and staff are separated by a glass screen at reception.
  • We disinfect key fobs before handing them over.
  • Every guest is given a spray bottle of disinfectant and a mask when they check in.
General areas
  • In the foyer there is a touch-free disinfectant dispenser located centrally to all accessible public spaces.